Million Dollar Plumber, LLC
Plain-English overview. These terms explain what is included in the Success Academy, how payment plans and annual renewals work, the rules for using MDP materials, and the requirements for MDP guarantees.
Welcome to Million Dollar Plumber, LLC ("MDP," "we," "us," or "our"). These terms apply to the individual or business enrolling in the Success Academy ("Participant," "you," or "your").
This Agreement becomes effective when you check an acceptance box, submit payment, complete enrollment, or access the Program after being presented with these terms. By doing so, you confirm that you have read, understood, and agree to be legally bound by this Agreement.
You agree to pay the full Program Fee shown at enrollment, whether you pay in full or use a payment plan.
A payment plan is a way to pay a fixed Program Fee in installments. It is not a cancel-anytime monthly subscription.
Your first 12 months include the benefits in your purchased Program level, subject to these terms and your account remaining in good standing.
Once the original Program Fee is paid in full, you receive lifetime access to the Success Academy online training platform and the training materials made available there.
After the first 12 months, continued access to the private Success Academy community and live group coaching is $297 per year and renews automatically unless you cancel before the renewal charge by emailing [email protected].
The $297 annual renewal does not apply to your lifetime Success Academy training-platform access and does not replace or reduce any unpaid portion of your original Program Fee.
Except for the specific guarantees in this Agreement or rights that cannot legally be waived, payments are non-refundable.
MDP materials are for use inside your own plumbing business. You may not share, sell, teach, distribute, upload, or use them to create a competing product or service.
The Program level you purchase is identified on your order form, checkout page, invoice, or other written enrollment offer. The following describes the current Success Academy levels.
On-demand library of Success Academy training videos.
Live group coaching calls during the initial access period and any paid annual renewal period.
PDFs, worksheets, calculators, templates, and related training resources made available within the Success Academy.
Access to the private Success Academy community during the initial access period and any paid annual renewal period.
Everything included in the Core Level, plus:
The MDP Playbook (Pricebook).
The MDP SOPs.
Everything included in the Pro Level, plus:
Private 1:1 coaching.
Mastermind Group access.
Richard's Inner Circle.
The schedule, frequency, term, and other details of Enterprise-level private coaching, mastermind access, and Inner Circle access are those stated in the applicable order form or written offer at enrollment.
The MDP Playbook is included only in Program levels that expressly include it. It provides flat-rate pricing tools and resources designed to help you build, manage, and present pricing in your plumbing business, including task-based pricing, option-building resources, editing tools, and related calculators.
If you pay the Program Fee in full, the MDP Playbook will be available through the Success Academy in Skool after enrollment. If you enroll under a payment plan, the MDP Playbook will become available in Skool after your third successful payment has been received.
The MDP SOPs are included only in Program levels that expressly include them. They provide ready-to-use operating procedures, scripts, workflows, checklists, and business systems designed to help standardize the day-to-day operation of your plumbing business, including customer service, sales, hiring, management, team operations, and other key business functions.
If you pay the Program Fee in full, the MDP SOPs will be available through the Success Academy in Skool after enrollment. If you enroll under a payment plan, the MDP SOPs will become available in Skool after your third successful payment has been received.
The Program Fee and payment option you select are shown at checkout or on your order form. Unless a different written offer applies at enrollment, the current options are:
Core Level
Paid in Full: $10,000 (regular price $12,000)
Payment Plan: $1,000 at enrollment + 11 monthly payments of $1,000 (total $12,000)
Pro Level
Paid in Full: $14,000 (regular price $16,000)
Payment Plan: $1,333 at enrollment + 11 monthly payments of $1,333 (total $16,000)
Enterprise Level
Paid in Full: $19,000 (regular price $21,000)
Payment Plan: $1,750 at enrollment + 11 monthly payments of $1,750 (total $21,000)
If you choose a payment plan, you are agreeing to pay the entire Program Fee in installments. The payment plan is not a month-to-month subscription and cannot be paused or canceled simply because you stop participating, stop accessing the Program, are dissatisfied, do not implement the training, or do not achieve a particular business result.
You remain responsible for all scheduled payments until the original Program Fee is paid in full. MDP may store and automatically charge the payment method you provide for scheduled installments. You are responsible for keeping a valid payment method on file.
Unless a different period is stated in writing at enrollment, your initial access period begins on your enrollment date and lasts 12 months. During that period, and while your account remains in good standing, you receive the benefits included in your purchased Program level.
Once you have paid the entire original Program Fee in full, you will retain lifetime access to the Success Academy online training platform and the training materials made available there. Lifetime access does not include the private community, live group coaching, or Enterprise-level coaching benefits unless those benefits are separately active under your Program level or a renewal.
"Lifetime access" means access for as long as MDP continues to operate and make the Success Academy training platform available. MDP may update, replace, reorganize, retire, or improve individual lessons, instructors, platforms, features, and delivery methods, provided the overall substance of the training is not materially diminished.
Your first 12 months include the private Success Academy community and live group coaching. After that initial period, those two benefits automatically renew for an annual fee of $297 unless you cancel before the renewal charge is processed.
To cancel a future annual renewal, email [email protected] before the renewal charge is processed. Cancellation stops future annual community and live-coaching renewals; it does not cancel any unpaid portion of your original Program Fee or affect your lifetime Success Academy training-platform access after the original Program Fee has been paid in full.
MDP may change the annual renewal fee for future renewal periods by providing advance notice. Any new renewal price applies only prospectively.
If a scheduled payment is declined, returned, disputed, reversed, or remains unpaid, MDP may retry the payment, request another payment method, suspend or revoke Program benefits, terminate participation, accelerate the remaining payment schedule where permitted by law, refer the balance for collection, and pursue other lawful remedies. Suspension or termination does not erase amounts validly owed.
You are responsible for reasonable collection costs, court costs, payment-processing or returned-payment fees, and attorneys' fees incurred to collect amounts validly owed, to the extent permitted by law.
Except as expressly provided under the 10X Revenue Guarantee, the 30-Day 2X Guarantee, a written offer signed by MDP, or applicable law, all deposits, installment payments, annual renewal payments, and paid-in-full payments are non-refundable. Choosing not to attend, participate, access, implement, or complete the Program does not create a right to a refund.
MDP provides business education, training, coaching, community access, and related resources designed to help plumbing business owners build, manage, and scale their businesses. The Services available to you are those included in your purchased Program level and described in these terms and your enrollment offer.
MDP may update, replace, modify, reorganize, or improve Program content, instructors, coaching schedules, platforms, features, and delivery methods from time to time, provided that the overall substance of the benefits you purchased is not materially diminished during an active access period.
MDP may use third-party platforms such as Skool, Zoom, payment processors, communication tools, or other software providers to deliver the Program. You may be required to maintain accounts with those providers and are responsible for protecting your login credentials and following their terms. MDP is not responsible for outages, failures, security incidents, policies, or actions of third-party platforms that are outside MDP's reasonable control.
The Success Academy is educational and informational. Business results depend on many factors outside MDP's control, including your effort, decisions, market, pricing, staffing, leadership, finances, reputation, implementation, and consistency.
MDP is not your employee, manager, business partner, fiduciary, attorney, accountant, tax advisor, financial advisor, healthcare provider, or operational decision-maker. You are responsible for your own business, legal, tax, employment, licensing, safety, pricing, marketing, and operational decisions and for consulting qualified professional advisors when appropriate.
Treat other members, coaches, and MDP representatives professionally and respectfully. You may not harass, threaten, abuse, discriminate against, defraud, impersonate, spam, or intentionally disrupt another person or the Program. You may not disclose another member's private business or personal information without permission, independently record Program sessions without permission, or promote products, services, competing programs, recruiting opportunities, or other offers to members without MDP's prior written approval.
MDP may investigate suspected violations and may remove content, restrict communications, suspend access, or permanently remove a Participant for material or serious violations. Serious misconduct, safety issues, fraud, misuse of intellectual property, or intentional wrongdoing may result in immediate removal. Removal does not erase amounts validly owed.
Unless MDP gives written permission, each enrollment is for one individual. You may not share usernames, passwords, registration information, video links, community access, coaching links, or Program materials with another person. You are responsible for activity conducted through your account and must promptly notify MDP if you believe your account has been compromised.
MDP owns its training, videos, recordings, templates, scripts, worksheets, calculators, checklists, forms, graphics, pricing methods, sales systems, recruiting methods, marketing systems, operating processes, software, prompts, automations, workflows, community content, Program names, branding, and other proprietary materials.
While you are authorized to access the Program, MDP gives you a limited, personal, non-transferable license to use Program materials inside your own plumbing business. You may continue using completed internal business documents that you lawfully created from MDP templates during active access, but you may not distribute, sell, teach, license, or use those materials to compete with MDP.
Without MDP's prior written permission, you may not:
Copy, screen-record, photograph, reproduce, republish, transmit, distribute, sell, license, share, or publicly display Program content except for the limited internal use allowed above.
Use MDP content, frameworks, systems, scripts, methods, coaching content, community discussions, or resources to create or deliver a competing coaching, consulting, training, membership, certification, software, or educational product.
Use MDP materials to train or advise businesses other than your own plumbing business.
Reverse engineer, imitate, reconstruct, or create derivative versions of MDP materials for redistribution or commercial use.
Remove or hide MDP copyright, trademark, confidentiality, attribution, watermark, or other proprietary notices.
Upload or provide Program content to generative AI, large language models, chatbots, transcription/model-training systems, or similar automated systems; use Program content to train, fine-tune, benchmark, ground, or improve an AI model; or build a chatbot, knowledge base, prompt library, application, or software product using MDP content.
Solicit MDP members, coaches, employees, contractors, vendors, or representatives for employment, competing programs, unrelated business opportunities, or professional services using relationships or information obtained through the Program.
Unauthorized use of MDP intellectual property or confidential information may cause serious harm. MDP may seek injunctive relief, actual damages, lost profits, unjust enrichment, disgorgement, statutory damages, attorneys' fees where recoverable, and other legal or equitable remedies available under applicable law. These obligations survive expiration or termination of this Agreement.
You may learn nonpublic information about MDP or other members, including finances, pricing, employees, customers, business plans, marketing strategies, operational challenges, and other sensitive information. Keep that information confidential, use it only for legitimate participation in the Program, and do not disclose it to third parties without permission.
This obligation does not apply to information that is lawfully public, independently developed without use of confidential information, or lawfully received without a duty of confidentiality.
The guarantees below are limited remedies and apply only when you fully satisfy the applicable requirements. To qualify for either guarantee, you must remain current on Program payments, remain in good standing, make a good-faith effort to implement the Success Academy systems and recommendations, maintain complete and accurate business and financial records, comply with this Agreement, and provide documentation reasonably requested by MDP.
MDP may request tax returns, profit-and-loss statements, bank statements, revenue reports, accounting records, implementation records, or other records reasonably necessary to verify a claim. MDP's training-completion and attendance records control absent clear evidence of an error.
A guarantee claim must be submitted in writing no later than 30 days after the applicable guarantee period ends. MDP may review your training completion, attendance, payment history, implementation efforts, and supporting documentation before approving a claim. False, incomplete, misleading, or fraudulent documentation, failure to provide reasonably requested records, a material breach of this Agreement, misconduct, or misuse of MDP intellectual property may disqualify a claim.
Subject to the requirements above, MDP guarantees that your plumbing business will generate gross revenue during the 12 months following enrollment equal to at least 10 times your documented Baseline Revenue. "Baseline Revenue" means your documented gross revenue for the 12 consecutive months immediately before enrollment. If your business operated for fewer than 12 months before enrollment, MDP may reasonably annualize the available records.
To qualify, you must complete at least 80% of the Success Academy training videos made available during the guarantee period and attend at least 80% of the live group coaching classes made available during that period.
If you satisfy all requirements but do not reach 10 times Baseline Revenue during the 12-month guarantee period, MDP will refund the amount you actually paid toward the original Success Academy Program Fee. The refund does not include annual renewal fees, retreat or event fees, third-party products or services, software, advertising expenses, travel, financing costs, processing fees, or other amounts not paid directly toward the original Program Fee.
This guarantee is available only to Participants enrolled in the monthly payment plan for the Success Academy Program Fee. It does not apply to paid-in-full purchases or other payment methods.
Subject to the requirements above, MDP guarantees that your plumbing business will generate gross revenue during the 30 days following enrollment equal to at least two times your Monthly Baseline Revenue. Monthly Baseline Revenue means your Baseline Revenue divided by 12.
To qualify, you must remain on the monthly payment plan throughout the 30-day period, attend 100% of the live group coaching classes made available during that period, and complete at least 50% of the Success Academy training videos made available during that period.
If you satisfy all requirements but do not reach two times Monthly Baseline Revenue during the 30-day guarantee period, MDP will refund the amount you actually paid toward the original Success Academy Program Fee under the monthly payment plan. The same exclusions listed in the 10X Revenue Guarantee apply.
You may not recover under both guarantees. A refund paid under either guarantee fully satisfies MDP's refund obligations under both guarantees and is the sole remedy for failure to achieve the revenue result covered by that guarantee.
Except for the limited remedies expressly stated in the guarantees above, MDP does not guarantee business or financial results. Examples, testimonials, case studies, projections, illustrations, and discussions of revenue, profit, sales, growth, staffing, business value, or freedom are educational examples only. Past participant results do not guarantee your results.
MDP will provide the Services in a professional and workmanlike manner and, to its knowledge, MDP-created materials are owned by MDP or used with appropriate authorization.
Except for those express statements and rights that cannot lawfully be excluded, MDP makes no additional express or implied warranties, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, or compliance with laws applicable to your specific business.
MDP may discuss, recommend, demonstrate, or promote third-party software, marketing services, financial services, recruiting services, consultants, vendors, or other business tools. MDP may receive referral compensation, commissions, affiliate fees, or other benefits. Third-party providers are independent from MDP. You are responsible for your own due diligence, and any agreement for a third-party product or service is between you and that provider.
Group coaching calls, classes, masterminds, events, and other Program sessions may be audio-recorded, video-recorded, transcribed, photographed, or otherwise documented for education, quality control, archives, accessibility, or internal training. By participating in a recorded session, you consent to being recorded to the extent permitted by law. You should avoid disclosing highly sensitive, privileged, or regulated information during group sessions. You may not independently record Program sessions without MDP's prior written permission.
MDP may make group-session recordings available to authorized Program participants, including future participants, as part of the Program library. Comments voluntarily made during a group session may appear in those recordings.
If you voluntarily submit a testimonial, case study, review, photograph, video, social-media post, or other promotional content to MDP for marketing purposes, you grant MDP a worldwide, royalty-free, non-exclusive license to reproduce, edit for length or clarity without materially changing its meaning, publish, display, distribute, and promote that submitted content. You represent that any testimonial or result statement you provide is truthful and reflects your honest experience.
You consent to receiving transactional communications related to enrollment, billing, Program access, scheduling, coaching, community administration, renewals, and legal notices by email, text message, telephone, or through the applicable platform. Marketing communications remain subject to applicable consent and opt-out requirements.
Before initiating a chargeback, payment reversal, card dispute, bank dispute, or similar claim, contact MDP in good faith and give MDP a reasonable opportunity to investigate and resolve the billing concern. Nothing in this Agreement waives a non-waivable right under applicable law or a payment-network rule. A knowingly false, fraudulent, or materially misleading chargeback intended to avoid a valid payment obligation is a material breach. MDP may suspend Program access while a payment dispute is pending.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless MDP and its owners, officers, employees, contractors, coaches, representatives, successors, and assigns from third-party claims, losses, liabilities, damages, penalties, costs, and reasonable attorneys' fees arising from your gross negligence, willful misconduct, unlawful conduct, material breach of this Agreement, operation of your business, misuse of Program materials, infringement of a third party's rights, or content and information you supply.
MDP will indemnify you from third-party claims arising directly from MDP's gross negligence, willful misconduct, or material breach of its express representations in this Agreement.
To the fullest extent permitted by law, MDP is not liable for indirect, incidental, special, consequential, exemplary, punitive, or speculative damages, including lost profits, lost revenue, lost opportunities, loss of goodwill, business interruption, loss of data, employee claims, customer claims, or third-party platform failures. MDP is not responsible for decisions you make or actions you take based on Program information. MDP's total aggregate liability arising out of the Program or this Agreement will not exceed the amount of the original Program Fee you actually paid to MDP during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited or excluded.
MDP is not liable for delay, interruption, rescheduling, substitution, or failure to perform caused by events beyond its reasonable control, including natural disasters, public-health emergencies, war, civil unrest, government action, power or internet failures, venue or travel disruptions, instructor illness or unavailability, cyberattacks, labor disputes, or widespread technology failures. When reasonably possible, MDP may reschedule, substitute an instructor, provide a recording, change platforms, or provide substantially similar replacement content.
MDP may suspend or terminate Program access for nonpayment, account sharing, fraud, harassment, threats, unlawful conduct, serious disruption, misuse of intellectual property, confidentiality violations, prohibited solicitation, bad-faith chargebacks, or other material breaches. When a material breach is reasonably capable of cure and does not involve misconduct, safety, confidentiality, intellectual property, fraud, or intentional wrongdoing, MDP may provide five business days to cure before termination.
You may stop participating at any time, but doing so does not cancel the original Program Fee, remaining payment-plan installments, or other valid amounts owed, and does not create a refund right. Ending or not renewing community/live-coaching access does not affect lifetime Success Academy training-platform access after the original Program Fee is paid in full.
If an MDP-created deliverable becomes, or in MDP's reasonable opinion is likely to become, the subject of a third-party infringement claim, MDP may obtain the right for continued use, replace or modify the material with a substantially similar non-infringing alternative, or discontinue access to the affected material. MDP is not responsible for claims caused by your unauthorized modification, combination, or use of MDP materials outside this Agreement.
Notices under this Agreement must be in writing and may be delivered by email, recognized overnight service, certified mail, or another verifiable electronic method. Notices to MDP may be sent to [email protected]. Email notices are considered received when transmitted unless the sender receives a delivery-failure notice.
This Agreement is governed by Florida law, without regard to conflict-of-law principles. Unless a separate arbitration agreement applies, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Pinellas County, Florida, to the extent enforceable.
In an action or proceeding arising from a material breach of this Agreement, the prevailing party may recover reasonable attorneys' fees and costs to the extent permitted by law. MDP may also recover reasonable attorneys' fees and collection costs incurred in collecting undisputed amounts validly owed, where permitted by law.
This Agreement, together with the applicable order form, checkout terms, enrollment offer, and incorporated addenda, is the entire agreement concerning the Program and replaces prior or contemporaneous oral and written communications on the same subject. If documents conflict, the following order applies unless expressly stated otherwise: (1) a written amendment signed by both parties; (2) the applicable order form or checkout/enrollment terms accepted by Participant; (3) an applicable addendum; (4) this Agreement; and (5) general marketing or promotional materials.
MDP may update administrative, platform, conduct, scheduling, or operational provisions from time to time. Material changes affecting payment obligations, guarantee eligibility, dispute rights, or substantive access rights apply prospectively and will be communicated as required by law. No oral statement modifies this Agreement.
You may not transfer this Agreement, Program access, payment obligations, or Program benefits without MDP's prior written consent. MDP may assign this Agreement to an affiliate, successor, purchaser of substantially all relevant assets, or entity acquiring or operating the Program. A failure or delay in enforcing a provision does not waive it. If a provision is found invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining terms will continue in effect.
You and MDP are independent contracting parties. Nothing in this Agreement creates a partnership, joint venture, franchise, employment relationship, fiduciary relationship, or agency relationship.
Checking an acceptance box, clicking an enrollment, purchase, submit, or similar button, typing your name, electronically signing an order form, submitting payment, or accessing the Program after being presented with this Agreement constitutes your electronic signature and acceptance of these terms to the fullest extent permitted by law. Electronic records and copies have the same legal effect as original documents.
Payment obligations that remain unpaid and provisions concerning confidentiality, intellectual property, use restrictions, AI restrictions, indemnification, limitation of liability, dispute resolution, and other provisions intended by their nature to continue will survive expiration, non-renewal, or termination. Your lifetime training-platform access, once earned by full payment of the original Program Fee, remains subject to the continuing use restrictions in this Agreement.
BY COMPLETING ENROLLMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THESE TERMS.
You also acknowledge that payment plans are binding and that the $297 annual renewal applies only to the private community and live group coaching after the initial 12 months.